Terms & Conditions

Orders:
To place an order via phone please call 917-371-2354 or send an email with your inquiry. Your email or phone call will be returned within 24 hours.  

Jemma Lulu reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Jemma Lulu. 

 Order Fulfillment: 

All fine jewelry orders are custom cast and made to order in the US. All orders do not go into production without full advance payment by the customer. 

Fine jewelry orders take between 6-8 weeks to produce and ship, however, depending on the piece of jewelry,  it is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete. 

Orders placed during holidays or when there is a high volume of orders can take longer that the allotted time window. A sales representative will always notify the customer if this is the case. 

Sales Tax:
Sales tax is applicable on all orders shipped within New York State. The rate fluctuates depending on the county the order is being shipped to.  

Shipping:

Jemma Lulu offers flat rate shipping.  We require a signature upon delivery for any order over $1,000. You are given an option to sign or not sign for the package on check out for orders under this amount. Should you choose not to sign for your package please be aware Jemma Lulu is not liable for lost shipments when tracking dictates it has been delivered. Jemma Lulu is not responsible for the delayed delivery of packages due to the customer not being available for signature upon arrival, or due to any unforeseen weather or technical issue within the shipping company. If your package is sent back to Jemma Lulu for any of these reasons, you will be subject to paying for the re-shipment of your order. 

UPS Ground shipping to addresses within the US is free (excluding Hawaii, Alaska, and Puerto Rico) 

UPS 2nd Day Air is $30.

Fedex Overnight is $35. 

Manhattan Messenger (excludes Brooklyn)*: $20 

*Must have doorman or someone at address at time of delivery to sign for package

 Fedex International is $80. 

All international shipments are sent the fastest Fedex option possible.

Jemma Lulu is not responsible for any additional taxes or duties associated with international deliveries. Jemma Lulu is not responsible for delayed delivery of packages due to customs or weather related issues.

We do not use customer provided shipping accounts. 

 Multiple Shipments within One Order:
Jemma Lulu offers free ground shipping for US orders only (excluding Hawaii, Alaska, and Puerto Rico)- should you order an item that is ready for immediate shipment along with items that are not- this order will be split into multiple shipments. The customer will be charged for the second shipment without notification. If you wish for us to hold your items and send as 1 shipment, this must be noted at the time your order is placed. 

Secure Payment:
We accept Visa, MasterCard and American Express. We do not accept Discover cards, checks or money orders. Full payment is due before any order is processed and produced.  

Fine Jewelry:
Jemma Lulu’s fine jewelry collection consists of options in solid 10K white, yellow, 14K Yellow, Rose, or White gold as well as 18K Yellow and Pink gold.  

Finish:
All pieces are available in polished (high shine) or matte finish (satin look).  Matte finish is our more popular finish. The finish of charms may not be altered once the order is complete. Please refer to the finish guide prior to completing your order. 

Chains are only available in polished finish. White gold pieces have a rhodium finish and may require to be re-dipped to maintain the finish.

Gift Wrap:
All fine items are shipped in our clear plastic box with pompoms and silver ribbon including a Jemma Lulu card, unless otherwise specified. We do not offer wrapping. 

Returns: 
All sales are final. We do not take returns on any styles.  

Product Maintenance:
On a case-by-case basis, Jemma Lulu will polish (clean) or repair a fine jewelry product that was ordered directly from us within 1 year of purchase. If your purchase is from over 1 year ago, repairs may still be made but there will be a fee depending on the work needed and condition of the item.  

Chain Maintenance:
Jemma Lulu will repair chains on a case-by-case basis up to one year after the date of purchase. If your chain requires multiple repairs within the first year of purchase it is up to the customer service representative’s discretion to determine if a fee is required. After 1 year the chain may still be repaired at a fee determined by the customer service representative. 

Charm Necklaces: 
Sometimes, the charms do not lay perfectly flat on the chain- Charms are soldered onto the links with jump rings so that they are all facing the correct way.  They are soldered with spaces in between so that they hang nicely.  

Site Information:
At Jemma Lulu, we make every attempt to ensure that our online catalog of products is as accurate and complete as possible. Unfortunately, it is not possible to ensure that any website is completely free of human or technological errors. We reserve the right to correct any errors, inaccuracies or omissions- including after an order has been submitted- and to change or update information at any time without prior notice. Prices and descriptive information or imagery are subject to change without notice.  We do not negotiate the prices of our products. 

Site Imagery:
As stated above, product imagery may be subject to change without notice. All products are shot to show as much detail as possible, some products may appear larger or smaller than their actual size. Measurements of select pieces are provided to help visual size. Also, be aware every computer monitor has different settings so color and size may vary. 

All total carat weight provided is estimated and can be within .05 carats of the stated weight. Carat weight for rings is based on the sizing noted- it varies based on size. We can provide the weight in grams of our pieces per requests. 

Trademarks:

Jemma Lulu Inc. and any other product or service name or slogan contained in our Site are trademarks of Jemma Lulu Inc. and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Jemma Lulu or the applicable trademark holder. All other trademarks, registered trademarks, product names and Jemma Lulu Inc. names or logos mentioned in our Site are the property of their respective owners.

Third Party Content:
Jemma Lulu Inc. may provide links to Web pages and content of third parties ('Third Party Content') as a service to those interested in this information. Jemma Lulu Inc. does not monitor or have any control over any Third Party Content or third party Sites. Jemma Lulu Inc. does not endorse any Third Party Content and can make no guarantee as to its accuracy or completeness. Jemma Lulu Inc. does not represent or warrant the accuracy of any information contained therein, and undertakes no responsibility to update or review any Third Party Content. Users use these links and Third Party Content contained therein at their own risk. 

Disclaimer of Liability:
We make no representations or warranties of any kind, whether express or implied, with respect to this Web Site, its content, or the information available on or through it; they are provided "as is," with all faults. Except as otherwise provided under applicable laws, we and our corporate affiliates, and the directors, officers, employees, agents, contractors, successors and assigns of each, will not be liable for any damages whatsoever arising out of or related to the use of this Web Site or any other site linked to it. This limitation of liability applies to direct, indirect, consequential, special, punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if we are notified in advance of the potential for any such damages.

By visiting this Web Site, you agree that the laws of the state of New York, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and us or any of our affiliates.

Disclaimer of Warranty:
Except as expressly provided to the contrary in a writing by Jemma Lulu Inc. this Site, the content contained therein and the products and services provided on or in connection therewith (the “products and services”) are provided on an “as is” basis without warranties of any kind, either express or implied. Jemma Lulu Inc. disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to the information content, and materials in our site. Jemma Lulu Inc. does not represent or warrant that materials in our site or the services are accurate, complete, reliable, current or error-free. Jemma Lulu Inc.  does not represent or warrant that our site or its servers are free of viruses or other harmful components.

Notice:
You agree that Jemma Lulu Inc. may modify these Terms of Service and any other policies on our Site at any time and that posting the modified Terms of Service or policies on our Site will constitute sufficient notice of such modification. 

Contact Information:

Customer Service and Order Inquiries: ginalu@jemmalulu.com

General Inquires: info@jemmalulu.com

Press Inquiries: zoe@jemmalulu.com

For editorial requests please contact: ginalu@jemmalulu.com

Wholesale Inquiries: wholesale@jemmalulu.com